Careers

join the team

Our Culture

Want to make IT work?

We are looking for hardworking, dedicated professionals to become part of our growing DTC family! We carefully consider those we select, as our team members are integral to everything we do. This is your chance to get on the ground floor of a growing company, backed by a team of motivated and passionate members who make IT work!

Think you have what it takes? Take a look at our available positions below.

Don't see something that suits your skills? Send us your resume and tell us why you belong at DTC! Who knows what could happen? 🤔

“My coworkers are my main motivation to work harder. I like that we are all real people here, each with our own unique qualities. I love that I am challenged every day and that there is a career path for anyone who wants to work here. You will not sit in the same position at DTC unless you want to.”  - Nate Smith

Career Opportunities

Available Positions

Essential Duties & Responsibilities

  • Troubleshoot, repair, and configure basic computer systems.
  • Resolve technical problems with printers/scanners and computers.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Work one on one with clients to find quick resolutions to easy-moderate issues, all while delivering excellent customer service and valuing the customer.
  • Follow up with customers to ensure issue has been resolved.
  • Employ RMM (ConnectWise Automate) and remotely and proactively monitor client endpoints, networks, and computers.
  • Run reports to identify recurring problems.
  • Maintain daily performance of computer systems.
  • Install computer peripherals for users and provide application support.
  • Install, configure, and troubleshoot firewalls and wireless routers.
  • Install and configure antivirus software on desktops and servers.
  • Create and troubleshoot image and file-based backups.

Qualifications & Skills

  • Understanding of Windows-based operating systems
  • Understanding of printers, scanners, and other standard IT peripherals, specifically related to installation, and troubleshooting.
  • Experience with Microsoft Office
  • Understand common anti-virus technical issues, including:
    • Configure and troubleshoot installation.
    • Configure and troubleshoot Exclusions and Quarantined files.
  • Understand common backup technologies and methodologies.
  • Excellent verbal and written communication skills
  • Ability to demonstrate troubleshooting process.
  • Ability to maintain professionalism in challenging situations.
  • Excellent organizational skills
  • Ability to work with technical teams and internal teams to ensure client success.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Ability to keep up on necessary ongoing industry-related training.
  • Teachable, ready to learn, good work ethic and great attitude!

Additional Considerations

Candidates with MSP/CSP experience will be given special consideration

Education: High school education or equivalent, with engineering or computing focus if applicable. Some relevant college or tech school preferable.

Experience: Minimum 2 years work experience in a call center environment in TSR position or IT related background.

NOTE: No phone calls please.

Apply Now!

  • Accepted file types: pdf, Max. file size: 10 GB.
    Note: only .pdf files accepted
Just a few reasons...

Why Work for DTC?

We’re a forward-thinking company in a fast-moving industry, but at the center of what we do is “Family First.” We take pride in the growth and development of our team members as we always encourage new, innovative, and creative ideas! Our operations flow as we work together in a collaborative, open environment. We push each other constantly to be the best that we can be, all while growing our culture and having fun in the process.

Excellent Healthcare

DTC has a comprehensive benefits package, including medical, dental, vision, and short & long term disability.

Ambitious Culture

DTC employs only the best and the brightest. Come join a team of motivated & passionate people who love their job.

Generous 401K

We care about the future of our employees. That's why we offer one of the most generous 401k plans possible.

Growing Company

DTC is a rapidly expanding company. This is your chance to get on the ground floor of a growing company.

Inquire for an Initial Assessment

Testimonials