Our Services
On-Premise Support
You Have a Say in Your IT Infrastructure!
How Does It Work?
On-premise support means DTC's technicians come directly to your location to maintain, manage, and optimize your IT infrastructure. We handle everything from workstations and servers to network equipment and specialty devices, so your team can focus on running the business, not wrestling with technology. Our visits are scheduled proactively, not just when something breaks.
How Are We Different?
Most IT companies wait for you to call with a problem. DTC takes a proactive approach: we monitor your environment continuously, catch issues early, and handle routine maintenance on a schedule. That means fewer emergencies, less downtime, and a technology environment that improves over time rather than slowly degrading. And when something urgent does come up, our team responds fast.
Prevention Is Better Than a Cure!
Reactive IT support is expensive and disruptive. DTC's preventive maintenance program keeps your systems running at peak performance by addressing potential issues before they become real problems. Our scheduled maintenance visits include hardware inspection, software updates, disk health checks, cleanup of temporary files and system clutter, and a full review of system health metrics. We document everything and keep you informed.
We Adapt, Grow, And Change Every Day...
Technology has a lifespan, and ignoring aging hardware is one of the most common causes of unexpected downtime. DTC tracks the lifecycle of every asset in your environment: workstations, servers, networking gear, printers, and specialty equipment. We flag devices approaching end-of-life, help you plan replacements proactively, and manage the full process from procurement to installation and decommission. No surprises. No scrambling.
Are You Sleeping?...
Your IT infrastructure doesn't take nights and weekends off, and neither does our monitoring. DTC deploys agents on every managed endpoint and network device that report health status, performance metrics, and alerts in real time. When something goes wrong at 2 AM, our system knows about it. Depending on the issue, our automation can resolve it without anyone waking up. For issues that need human eyes, our on-call team gets the alert and takes action.
Take Tedious Technology Tasks Off Your Plate!
Repetitive IT tasks drain time and introduce human error. DTC builds automation workflows that handle routine operations without manual intervention: software deployment, patch application, user provisioning, scheduled maintenance scripts, and more. The result is a more consistent, reliable environment where the same things happen correctly every time, and your staff aren't burdened with IT chores.
There Is No Need To Make It Complicated!
A well-configured network is the foundation everything else runs on. DTC manages your switches, routers, firewalls, VLANs, and wireless access points to ensure reliable connectivity and proper security segmentation. We document your network topology, manage firmware updates, configure firewall rules, and monitor traffic for anomalies. When something on the network isn't working right, we trace it down and fix it.
Did You Know There Is More To Your Network Than Just Computers?
Modern offices are full of connected devices beyond workstations: printers, scanners, digital X-ray sensors, intraoral cameras, panoramic units, tablets, phones, and specialty medical or dental equipment. DTC manages all of it. We configure devices correctly, keep them connected and updated, and troubleshoot when something stops working. Every device on your network is something we're responsible for.
