Technical Support Customer Service Business Technology Internet Concept

Why wait for IT issues when you can already have solutions in place with On-Premises support?

August 31, 2023

Mitigating Disasters and Maximizing Efficiency with Expert IT Support and Infrastructure Maintenance

Icon of on premise IT Support. Man with a headset on his laptopWe already know disasters are inevitable, and things go wrong, but what if those problems could be prevented sooner rather than later? When it comes to your IT support, you shouldn’t take that risk. There are so many pieces that make up your business’s on-premises support and IT infrastructure, so it’s imperative that your systems are protected, monitored, and maintained – all while eliminating stress and improving the productivity of the company. Making sure that you have a committed team of IT experts monitoring and protecting your business is key when you need to keep day to day operations flowing efficiently.

What to Look for in an IT Provider

Here are a few areas that should be considered when choosing the right IT service provider. If you already have a service provider, this checklist will ensure that your business is covered at every edge of your network…and then some!

  • Preventative Maintenance
    First and foremost, preventative maintenance! Why wait for there to be a problem when you can have solutions already in place? With automated maintenance, your computer networks can reduce unexpected failures. Preventative maintenance primarily consists of 24/7 monitoring, automation, network management, and staying on top of asset lifecycles – keeping your business in front of the problems rather than behind them.
  • Asset Lifecycle
    We adapt, grow, and change every day. Your technology is no different. If you experience slow computers, a lagging network, or have patchy phone calls, it may be because your equipment isn’t up to date. Your devices should all move at the same quick pace that your business does. When considering an IT team, ask them what their asset lifecycle looks like. Generally, an asset lifecycle consists of these five stages: planning, acquisition, operation, maintenance, and disposal. IT providers will help with each of those stages to ensure that your business’s items, both tangible & intangible, are tracked and current.
  • 24/7 Monitoring & Alerting
    24/7 monitoring & alerting is table stakes. This means that your network is being watched and your security is being managed, day in and day out. With 24/7 monitoring & alerting, you receive immediate alerts for any issues or suspicious activities while knowing that your server, storage, and all IT infrastructure are being monitored and protected.
  • Automation
    Through automation, your IT provider will perform common maintenance tasks and keep your systems running properly.
  • Network Management
    Along with automation and 24/7 monitoring & alerting, your business will require network management. Network management is the process of operating, maintaining, administering, and securing your network infrastructure. This management typically includes performance management, quality maintenance, and ensuring that your network resources are available to you in an efficient and immediate manner.
  • Devices
    Did you know there are more devices that make up your network than just your computers? Your business consists of many items including computers, servers, firewalls, phone systems, network switches, backup appliances, access points, printers, scanners, etc. just to name a few! Ask your IT professionals for recommendations and discuss what their asset lifecycle plan is to ensure the best quality for your business, each and every day.


There are so many pieces that make up your business’s on-premises technical infrastructure. If you don’t already have a committed IT service provider or on-premises support, we’d like to learn more about your business. You can reach us at 410-877-3625 or send us an email to [email protected].

Contributed by DTC Staff

Related Articles:


Contact Us
[email protected]
Follow Us