Tier I Technician

Essential Duties & Responsibilities

  • Troubleshoot, repair, and configure basic computer systems. Resolve technical problems with printers/scanners and computers. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Work one on one with clients to find quick resolutions to easy-moderate issues, all while delivering excellent customer service and valuing the customer. Follow up with customers to ensure issue has been resolved.
  •  Employ RMM (ConnectWise Automate) and remotely and proactively monitor client endpoints, networks, and computers. Run reports to identify recurring problems. Maintain daily performance of computer systems.
  • Install computer peripherals for users and provide application support.
  • Install, configure, and troubleshoot firewalls and wireless routers.  Install and configure antivirus software on desktops and servers. Create and troubleshoot image and file-based backups.

Qualifications & Skills

  • Understanding of Windows based operating systems
  • Understanding of printers, scanners, and other standard IT peripherals, specifically related to installation, and troubleshooting.
  • Experience with Microsoft Office
  • Understand common Anti-Virus technical issues, including:
    • Configure and troubleshoot installation.
    • Configure and troubleshoot Exclusions and Quarantined files.
  • Understand common backup technologies and methodologies.
  • Excellent verbal and written communication skills
  • Ability to demonstrate troubleshooting process.
  • Ability to maintain professionalism in challenging situations.
  • Excellent organizational skills
  • Ability to work with technical teams and internal teams to ensure client success.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Ability to keep up on necessary ongoing industry related training.
  • Teachable, ready to learn, good work ethic and great attitude!

 

Candidates with MSP/CSP experience will be given special consideration

Education: High school education or equivalent, with engineering or computing focus if applicable. Some relevant college or tech school preferable.

Experience: Minimum 2 years work experience in a call center environment in TSR position or IT related background.

NOTE: No phone calls please.

  • Accepted file types: pdf.
    Note: only .pdf files accepted